HSBC India Complaints

info@hsbc.co.in,
retaildematqueriesinm@hsbc.co.in
regionalnodalofficermadhyapradeshinm@hsbc.co.in,

The Manager
Customer Care Centre
The Hongkong and Shanghai Banking Corporation Limited
Rajalakshmi, No 5 & 7
Cathedral Road
Chennai - 600086



HSBC Bank  A/c Holder  :  Capt Chandra Shekhar Gupta
HSBC Bank  E Mail         :    csg@asia.com
HSBC Bank  A/ Nos        :  136 039 468 006
                      136 130 788 006

HSBC Bank Branch : Indore MP India

I was a HSBC SB Account Holder since last 6 Years. At The time of Opening my A/c
I deposited Rs 25000 for AQB as FD. That time their So called Relationship Managers
visited my place and done all my Work at Home,  with a Promis to provides same services all times. Now They have increased the AQB to more then a Rs 3 Lakh Per accouunts.

Also their So called Relationship Managers Opened so many Mutual Funds Accounts for their commission purpose which is not paying me any Returns.

Also They are debiting my accounts for long without my permission.

And despite asking for a closer of all my Accounts they are not turning back as Promised

To add insult to Injury I was threatened by Low balance charges becasue the Backoffice automatically upgraded the account to HSBC advance without my knowledge in June 2010 (my premier account was downgraded to Normal  account in MAY 2010)

The Whole customer expereince is horrible and it appeared...  :(  I don't feel like visiting their Branch as they are so arrogent now.

I request HSBC to reverse all my Charges and Close all my Accounts and MF asap.

Shekhar Gupta

Capt Chandra Shekhar Gupta


Are you getting the service you deserve?
At HSBC, we want to make sure that you get only the very best of service from us - service which you, our valued customer, deserves.

If at any stage, you feel that our service levels are not upto your expectations, here is what you can do:



L-1
Click here if you wish to make a complaint.

OR

**E-Mail us at info@hsbc.co.in

OR

Write to

The Manager
Customer Care Centre
The Hongkong and Shanghai Banking Corporation Limited
Rajalakshmi, No 5 & 7
Cathedral Road
Chennai - 600086
OR

Banking customers may contact the customer service executive(s) at our branches or write to the Branch Manager explaining the details of their issues. To locate a branch near you, please follow this link: HSBC Branch and ATM locator.

We will respond to your complaint within 10 days.
Customers may contact our Phone Banking service executives who will be glad to assist you. For a list of contact numbers please follow this link: Call Us.

You can contact the Customer Facilitation Centre (CFC) of the Bank for complaints regarding an RTGS or NEFT transaction.Please refer to this list for your enquiry.

In case you wish to reach out with a complaint on your Demat account, please write to retaildematqueriesinm@hsbc.co.in



Complaint comments Read comments [1] Complaint category Other



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---------- Forwarded message ----------
From: HSBC INDIA NODAL OFFICER <nodalofficerinm@hsbc.co.in>
Date: Wed, Apr 9, 2014 at 10:55 AM
Subject: Your Savings Account 136 ***** 006 (KMM14722631V64357L0KM)
To: Shekhar Gupta <shekharaerosoftcoin@gmail.com>


Dear Capt Gupta

Reference Number 2403799546

We refer to our email dated 05 April 2014 and to our telephonic
conversation on 05 April 2014, regarding your Savings Account.

It is indeed unfortunate to note that you are disappointed with the
services offered by the Bank and I regret for the inconvenience caused
in this regard

We refer to your concern with the balance based charges levied on your
account and not being advised on the account conversion. We have
reviewed your concern and inform, the Advance migration letter was sent
to your registered mailing address in April 2010 through Express IT
courier (Air way bill number 4621468235) and was delivered to Mr S
Gupta. A copy of the letter is enclosed herewith for your kind perusal.
The password to open the file will be your date of birth in DDMMYYYY
format. For example: If your date of birth is 02 January 2008, then the
password to open the file would be 02012008.

Please find appended the eligibility criteria for advance account.

Maintain a quarterly Total Relationship Balance (TRB) of INR 300,000
(Rupees three lakh) in a combination of savings and current account
balances, fixed deposits, holdings in demat account held with HSBC,
investments and life insurance through HSBC
OR
Have a mortgage relationship of INR1, 500,000 (Rupees fifteen lakh) or
more with HSBC
OR
Hold a corporate salary account under HSBC?s Corporate Employee
Programme in India, with a net monthly salary credit of INR 50,000
(Rupees fifty thousand) or more into the account

In case of not meeting any of the eligibility criteria, a service charge
of INR 1,500 (plus applicable taxes and surcharges) shall be levied on a
quarterly basis, at the end of every calendar quarter on your
savings/current account.

We had also sent an email to you on the e-mail ID CSG@ASIA.COM on 30 May
2011. The details of the e-mail content are available in the link
mentioned below.

http://mail.hsbc.com.hk/in/cc_adv_cust/mailer_g.htm

Further, as the Total Relationship Balance (TRB) was not maintained in
your account for the period between October 2011 to March 2013; balance
based charges amounting to INR 3932.60 was levied on your account.

Based on your representation and as a service gesture we have reversed
the charges amounting to INR 3932.60 on 02 April 2014.

We refer to your concern on being dissatisfied with your earlier
interaction with the Branch  Please accept our sincere apologies for the
inconvenience caused to you in this regard.

We understand you have had a conversation with our branch colleague Mr
Jay Gujjar on 02 April 2014 regarding the redemption of Mutual funds and
have collected documents in this regard.

We regret to note that you intend to close the savings account. In this
regard we request you to visit the branch for closure of the account.

Capt Gupta, we would like to assure that we have endeavored to address
your grievance in a fair and equitable manner.

Please feel free to call us on 044 3911 1217 between 09:30 am to 06:00
pm from Monday to Friday or write to us if you require further
clarification. Alternative you can also write to us at
nodalofficerinm@hsbc.co.in

The Reserve Bank of India has appointed Banking Ombudsman under The
Banking Ombudsman Scheme, 2006, to provide a forum to customers for the
resolution of their complaints relating to deficiency in banking
services. Details can be viewed vide the appended link


http://www.hsbc.co.in/1/PA_1_083Q9FFKG80E20RA9Q00000000/content/website/
pdf/ombudsman_2006.pdf

Assuring you of our best services always,

Yours sincerely


Jerlin Xavier
Customer Service Manager, Nodal Desk
The Hongkong and Shanghai Banking Corporation Limited, India (HSBC)