Bad Experience with Jet Airways

Please find the details of the complaint that I am registering on Jet Airways.

To Jet Airways :

Sirs - I have always respected your organisation , but am sorry to say after being a loyal Jet Airways traveller - All I faced was extreme trauma and humiliation thanks to your team down the line.

I am putting this issue up in Consumer Court as well.

My Details :

JP number - 300623503

I am a Platinum Card member since last 10 years and a and actually am glad I am not travelling Jet Airways as much as I used to.


History of my case and my first worst experience with Jet Airways :

I got a call from IIM Rohtak to represent AeroSoft Corp there, I had enough reward Points in my
Jet Airways Platinum Card so I thought rather than paying cash I would  reedeem my Platinum Points for Book my IDR - DEL flt no 9w 7009 for 13 Oct.

On 6 Oct 2012 I called their Jet Airways Help line no 1800 22 55 22 at a 1300 hrs to redeem my points and book a flight, which was my biggest mistake I made with Jet Airways India Ltd.

They immidiately confirmed me a seat and ask me to send me confirmation SMS and Mail which I didn't received.

On 7 Oct 2012 I again called their Jet Airways Help line no 1800 22 55 22 at a 1330 hrs to
confirm my flight and PNR ? But I got  same Auto reply

Dear Madam/Sir,

Thank you for writing to us.

Your query is important to us and we are committed to provide a
satisfactory resolution. Our Service Executive will respond within three
working days.
In case your query requires further investigation and takes a longer time,
we will keep you informed on the time required for resolution.

Thank you for your patience and understanding in the interim.

Yours sincerely,
Jet Privilege Service Centre


On 8 Oct 2012 I again called their Jet Airways Help line no 1800 22 55 22 at a 1030 hrs to
confirm my flight and PNR ? They gave me my PNR now and ask me to visit Airport and collect
my ticket.



Dear Capt. Gupta,



We have processed your request for a Cash Upgrade against PNR BUZBIY



Please collect the ticket prior to 1700HRS,11-OCT-2012.



You may collect the ticket(s) from any of the Jet Airways Ticketing offices, on production of the  Authority Letter (incase of proxy) and a valid photo ID.



Please note, the Tax amount payable is subject to variations as per the rate of exchange and Government regulations. Any applicable differential Airport Departure Tax will be payable at the respective airport before checking-in for your flight.



The relevant JPMiles have been debited from your JetPrivilege account 300623503.



Yours sincerely



The JetPrivilege Team



Terms and conditions apply.  Please visit jetairways.com for details.



Yours sincerely



The JetPrivilege Team

I visited Airport 4 times just to collect a ticket and after long wait on 9 Oct at 1850 they
gave me print out of my ticket.



After getting my ticket in hand I was thinking that if  Jet Airways can not serve a Pilot how can we expect any Help for a notmal Pax :(

Bob Reany pilot
Bob Reany pilot


POINTS TO NOTE :

1. I hope it is clear above how many minutes we had to wait in the entire process - For a check in or for a refund - Jet Airways cannot wait 2-3 minutes for a customer ?

2. I was well within the boarding time - Everyone's watch including Ms.Leonie's showed 5.05 p.m - 25 mins ahead - so why this fuss ?

3. Why was my father who's boarding pass was stamped not told the gates are closing WHEN HE WAS STANDING RIGHT THERE- Atleast he could have called me / decided to board the flight ? He was left there standing even after boarding pass was stamped - I have this as PROOF.

4. Why was I not told that boarding gates will close in 2-3 mins - I would have atleast rushed or asked for 2-3 mins more ??? The staff at the counter were completely careless.

5. Why were we not helped out by Ms.Leonie if there was time for the luggages to be pulled out - If anyway time was 5.05 p.m.

6. Our names were not called - Witness are my co -colleagues Angshuman Chatterjee and Sunil Mathur who both took the same flight - They said they would have atleast informed us - Obviously even we did not hear it as my father was very much there !

7. Why was the post mess up service extended so bad. Is refund your only way of helping ???

8. The last supervisor who gave the refund - SHE SAYS THE ENTIRE INCIDENT WAS STAFF ERRORS AND A SERIES OF THEM - WILL JUST A SORRY DO ??

9.WHO WILL NOW TAKE CARE OF ALL THE TRAUMA MY FATHER AND I HAD TO GO THROUGH TO GET ALTERNATE ARRANGEMENTS MADE AND GET DELAYED BY 5 HOURS FOR NO FAULT OF OURS ?

10.ANOTHER SUCH VICTIM WAS MR.WHITE , WHO HAD CHECKED IN AT 2.30 P.M AT THE AIRPORT - AND THEY WERE SERIES OF SUCH INCIDENTS AND PASSENGERS SCREAMING FOR OTHER FLIGHTS AS WELL AT COUNTERS IN MUMBAI AIRPORT. - you can investigate.



NOW......................



I NEED DETAILED RESPONSES TO THE ABOVE ISSUES RAISED.

IF THIS IS THE PLIGHT OF A JP MEMBER , WONDER HOW IT IS WITH THE REST OF THE WORLD.

AWAITING SOME SENSIBLE RESPONSE FROM JET AIRWAYS MANAGEMENT.

PROOF - All Emails I made

PLEASE INVESTIGATE AND COME BACK.
Bad Experience with Jet Airways